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Armenian CB To Focus On Protection Of Rights Of Users Of Services

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  • Armenian CB To Focus On Protection Of Rights Of Users Of Services

    ARMENIAN CB TO FOCUS ON PROTECTION OF RIGHTS OF USERS OF SERVICES

    ARKA
    June 23, 2008

    YEREVAN, June 23. /ARKA/. The Central Bank of Armenia (CBA) plans to
    focus attention on the protection of rights of users of financial
    services. The CBA intends to implement large-scale measures, CBA
    Chairman Artur Javadyan told reporters.

    "We will compile special reference guides and brochures to inform users
    of their rights and duties," Javadyan stated at an annual meeting of
    the Union of Banks of Armenia.

    According to him, the CBA plans to elaborate and introduce effective
    mechanisms of considering customers' complaints. Special attention
    will be paid to raising customers' financial awareness," he said.

    Javadyan pointed out that the CBA involves various consumer protection
    NGOs.

    In this context, Head of the Association of Consumers of Armenia Armen
    Poghosyan stressed the importance of considering consumers' complaints.

    He said that this must be a trilateral process.

    "Clients and representatives of banks and of consumer protection
    organizations must be involved in the process," Poghosyan said.
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