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Us-Armenian Family's 390-Year Old Business Avoids Layoffs

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  • Us-Armenian Family's 390-Year Old Business Avoids Layoffs

    20:58 ~U 06.03.13

    American industry was built by immigrants, who looked beyond quarterly
    profits. And today, the Zildjian cymbal factory in Norwell, Mass.,
    still does, NBC News says in an article describing the US-Armenian
    family's business that has a history of 390 years .

    For 15 years, the firm's boss, Debbie Zildjian, has offered incentive
    pay, not just for working faster or producing more, but for jobs
    that are done right the first time. "There were only two months out
    of those 15 years where we haven't had a payout," she pointed out.

    Every person on the line must approve the work they do. That's said
    to be a big reason why Debbie's sister, Craigie, the CEO, has never
    outsourced a job overseas.

    "The notion of sending your quality, outsourcing your quality halfway
    around the world," Craigie says, "is unthinkable."

    The Zildjian Company makes cymbals. Leon Chiappini has been testing
    them for more than half a century. "You're not going to find two of
    them that are the same," Chiappini says. "They're like snowflakes.

    Each sound is unique."

    Cymbals were hardly heard at all in popular music before Craigie's
    and Debbie's grandfather made some of them thinner and found a
    rainbow of sound. He did this during hard times, the start of the
    Great Depression. Avedis Zildjian III began hiring as businesses all
    around him were firing. He lured good workers with a simple promise.

    "It comes down to trust doesn't it?" Craigie said. "You take care of
    us, and we'll take care of you." That pledge has remained unbroken
    since the beginning.

    The Zildjian Company has outlasted empires. It began in Turkey back
    in 1623, survived the move to Massachusetts, and thrives even during
    economic turmoil.

    Quality became more than a slogan. The 125 Americans in this little
    factory cornered more than half the cymbal market in the world.

    "Our dad always said, 'follow the music,'" Debbie said. And they did,
    from big bands to the Beatles, classical to jazz. Debbie pointed
    to pictures of the legendary drummers who have used their product:
    Buddy Rich, Gene Krupa, Ringo Starr. They were invited to help the
    company innovate.

    From: Baghdasarian