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One-Window Principle Proves Effective At Yerevan Municipality

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  • One-Window Principle Proves Effective At Yerevan Municipality

    ONE-WINDOW PRINCIPLE PROVES EFFECTIVE AT YEREVAN MUNICIPALITY

    Armenpress
    April 3 2006

    YEREVAN, APRIL 3, ARMENPRESS: Suren Koshetsian, chief of staff at
    Yerevan municipality, said today 4,915 applications and other papers
    were received in the first three months of this year through the
    so-called 'one window' system, introduced last year in the municipality
    to reduce red-tape. He said the number of received papers was 23
    percent more from a year ago.

    He said after examining the applications and complaints the
    municipality issued 7,135 instructions and only 0.86 percent of
    them were not fulfilled. He said the municipality was working to
    correct a set of shortcomings mentioned by president Kocharian in
    his meeting with municipality staff. He said there is also a hotline
    telephone number for Yerevan residents to complain about the poor
    work of officials.

    He said two officials of the municipality will visit Budapest, Hungary,
    to learn its experience in handling one-window system principle.
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