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ArmenTel Obliged To Annul Payments Of Subscribers For ErrorInternati

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  • ArmenTel Obliged To Annul Payments Of Subscribers For ErrorInternati

    ARMETEL OBLIGED TO ANNUL PAYMENTS OF SUBSCRIBERS FOR ERROR INTERNATIONAL PHONE CALLS VIA INTERNET

    Noyan Tapan
    May 10 2006

    YEREVAN, MAY 10, NOYAN TAPAN. At the May 5 sitting, the RA Public
    Services Regulatory Commission discussed the issue of the bills sent by
    the ArmenTel company to its subscribers against the use of phones for
    Internet access services. The commission decided to accept ArmenTel's
    proposal, according to which the company expresses a willingness
    to annul the payments to be made by complaining subscribers against
    international phone calls made by error while using the Internet in
    the period from November 2004 to April 1, 2006. In case such payments
    have already been made, the company is prepared to register these sums
    as a prepayment for fixed-line phone services. NT correspondent was
    informed from the commission that ArmenTel was instructed to inform
    all the indicated subscribers about the decision until May 13, as
    well as to consider the possibility of putting on this list all those
    subscribers who filed written complaints to ArmenTel in the period
    of April 1 to May 5, 2006. The commission also obliged ArmenTEl to
    submit, within a month, proposals concerning the terms of providing
    a new additional service, by which, based on written applications of
    subscribers, the provision of phone services will be restricted in
    case of exceeding the sum indicated in the application. ArmenTel is
    obliged to inform subscribers once a month through the mass media about
    measures aimed at avoiding undesirable or error international calls.
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