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Panorama.am
17:07 24/08/2007
STICKY SMS: OR RECEIVE WHAT WE GIVE AND...
The mobile operators in Armenia have been sending different
promotional SMS messages to their customers very often
recently. Panorama.am asked `Consumer Rights Protection' NGO Chairman
Abgar Yeghoyan how much that violates the rights of consumers.
`It is undoubtedly a violation of consumer right since customers must
consent to it by an agreement that they are willing to receive such
promotional information,' Yeghoyan told Panorama.am. In his words,
customers have two basic rights - to receive and choose
information. `Both rights are violated in this case because you are
not in a position to choose - to receive or not,' the chairman said
also saying his organization has developed amendments to the draft Law
on Promotion which will also regulate this problem. `This issue has
not been regulated yet but the companies must develop procedures at
least for themselves. In some cases, customers are children. He/she
may follow the messages and create financial problems in the family or
inadequate information may be sent to underage children,' NGO chairman
said.
Panorama.am tried to find out the answer from mobile operators, as
well. They assure that there is one solution: customers may require
switching off delivery of messages at all.
Source: Panorama.am
17:07 24/08/2007
STICKY SMS: OR RECEIVE WHAT WE GIVE AND...
The mobile operators in Armenia have been sending different
promotional SMS messages to their customers very often
recently. Panorama.am asked `Consumer Rights Protection' NGO Chairman
Abgar Yeghoyan how much that violates the rights of consumers.
`It is undoubtedly a violation of consumer right since customers must
consent to it by an agreement that they are willing to receive such
promotional information,' Yeghoyan told Panorama.am. In his words,
customers have two basic rights - to receive and choose
information. `Both rights are violated in this case because you are
not in a position to choose - to receive or not,' the chairman said
also saying his organization has developed amendments to the draft Law
on Promotion which will also regulate this problem. `This issue has
not been regulated yet but the companies must develop procedures at
least for themselves. In some cases, customers are children. He/she
may follow the messages and create financial problems in the family or
inadequate information may be sent to underage children,' NGO chairman
said.
Panorama.am tried to find out the answer from mobile operators, as
well. They assure that there is one solution: customers may require
switching off delivery of messages at all.
Source: Panorama.am